Refund policy
SaunaPlunge Returns & Refunds Policy
Change of Mind Returns
Due to the size, weight, and custom nature of our saunas and ice baths, we are unable to accept returns for change-of-mind purchases once your order has been dispatched. This approach is standard across the industry for large wellness equipment and ensures fairness while keeping our pricing transparent.
Faulty or Damaged Goods
All SaunaPlunge products are carefully inspected before dispatch. If your product arrives damaged or develops a fault within the warranty period:
- We will arrange inspection and repair or replacement where appropriate
- If repair or replacement is not possible, a full refund will be issued
- We will cover all return shipping costs for faulty or damaged items
Return Costs (Non-Faulty Returns)
In the rare event that a non-faulty return is approved:
- Collection and delivery fees will be deducted from the refund due to the high logistics costs associated with large wellness equipment
- You are responsible for ensuring the product is securely packaged for return
- A 15% restocking fee will be applied to cover handling, inspection, and repackaging costs
Warranty & Support
- SaunaPlunge products are backed by a 1-year warranty covering manufacturing defects
- Our customer support team is available to guide you through installation, usage, and aftercare
- We pride ourselves on Yorkshire reliability and wellness heritage, ensuring your investment is protected
For any questions about SaunaPlunge returns, please contact us at info@outdoorliving365.co.uk.
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Standard Returns Policy (All Products Except SaunaPlunge)
14-Day Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at info@outdoorliving365.co.uk. If your return is accepted, we'll send you instructions on how and where to send your package.
Return Shipping Costs
- For faulty or damaged items: We will provide a prepaid return shipping label at no cost to you
- For change-of-mind returns: You are responsible for return shipping costs. We will provide a shipping label and deduct the cost from your refund
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalised items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@outdoorliving365.co.uk.
